From initial contact our aim is to provide “old fashioned” courtesy and service, with as much advice and information as possible. Each of our structures is hand-made to order and is as unique as its owner. Whatever your requirements, we will work with you to create your perfect environment.
Whether you need advice on design, positioning, heating, lighting, our hugely experienced team will guide you through the options available. We find that our client prefer our “personal service”, and we are always on hand to visit site to discuss important details.
Once you place your order you will see the reason for our enviable reputation for customer service. If you need plans for a new build greenhouse, or a technical site survey to determine dimensions and levels for a custom made replacement, all the way through to scaled drawing for planning purposes, our Technical team will guide you or your contractor in every aspect, to ensure every detail is taken care of.
Customer Services will discuss the project plan with you, and make sure the structure is manufactured to meet the required schedule. They will also co-ordinate all departments and even your own contractors, to deliver the structure at the right moment. Once the structure arrives on site they will organize the installation, minimizing the installation timescale, so you can begin growing as soon as possible.
As a valued customer you join the large numbers of Hartley owners who we speak with on a daily basis, to offer advice, help with accessorizing or adapting your greenhouse to your ever changing requirements. We can help with maintenance, cleaning, renovation, or even increasing the size of your structure. Our records date back to before the war, and we can still provide parts for even our oldest of structures – some now nearly 80 years old and still in daily use.